1	"Call Center and In-Person delivery..." Call Center and In-Person delivery of information, assistance, reservations and ticket sales
2	Call Center Design & Operations Innovative Design Use of Automation to improve delivery of information while containing costs Full range of call management and monitoring tools to ensure prompt and accurate responses to caller needs Integration with Web-Based technologies, Chat technologies and other communications platforms Reliable Provider 24 by 7, Los Angeles-based operations Multilingual, trained in TDD interactions
3	Customer Service Itinerary Planning Lost & Found Complaint Handling Issue Resolution Linkage to client-based applications Call Database with all pertinent information tracked
4	Customer Information Employer Programs Fare and Schedule Information Airport Ground Transportation Information Enrollment and Eligibility Guidance Commute Alternative Information
5	Human Service Program Experience Food Stamps & Gain Program Fiscal Services Paratransit Program Administration Food Stamps Customer Service Non-Emergency Medical Transportation Reservations and Service
6	Transportation Experience Customer Service Call Center Design and Operation Transit Store Design and Operations Non-Emergency Medical Transportation Service Design and Operations Employer Program Design and Operations Internet Ticket Sales Specialized ID Card Program Design and Operations Smart Card Fare Media System Design and Operations Route Deviation Service Design and Operations
7	Reliable Excellence Program Design, Management and Operations Problem Solving Issue Resolution Integration of New Technologies