1	"Unbroken Record of On-Time" Unbroken Record of On-Time, On-Budget Projects that Meet and Exceed Project Requirements
2	More than a Vendor Innovative Problem Solver Design and Implement Operations that Exceed Performance Requirements Identify and Resolve Issues BEFORE they Become Problems Skillfully Combine Technological Sophistication with Results-Oriented Program Management Reliable Partner Client Agency’s Policies and Priorities Placed First Dedicated to Generating the Highest Possible Customer Satisfaction ratings
3	“Back-Office” Programs Eligibility & Enrollment Fare Media Distribution and Automation Case Management Control Fiscal Services Operation Document Management and Workflow Operations Customer Service and Information Call Centers
4	Eligibility & Enrollment Paratransit Program Eligibility and Client Database Management Gain Fiscal Services Qualifications Refugee Training Program enrollment Student and Senior ID Card Programs
5	Fare Media Sales In-Person Transit Store Phone Order Mail-In Order Web-Based Subscription Programs
6	Document Management and Workflow Image-Based Document Management Specialists Workflow Integration to ensure prompt response within policy guidelines Forms Handling Correspondence tracking Check Acceptance Integrate Hard Copy, Fax and Emailed documents
7	Innovation Image-based Document Management – Introduced the technology to both Food Stamps and Paratransit Programs to reduce overhead expenses and improve workflows. Automated Payment Systems – Combine Check Acceptance with ACH billing. Integrated Customer Service Functions – Integration of TDD calls into voice call queues for improved customer service for the hearing impaired. Introduced enhanced automated information systems for transit information. Introduced first large scale Internet ticket sales for transit agencies.
8	Reliable Excellence Program Design, Management and Operations Problem Solving Issue Resolution Integration of New Technologies