1	"Unbroken Record of On-Time" Unbroken Record of On-Time, On-Budget Projects that Meet and Exceed Project Requirements
2	More than a Vendor Innovative Problem Solver Design and Implement Operations that Exceed Performance Requirements Identify and Resolve Issues BEFORE they Become Problems Skillfully Combine Technological Sophistication with Results-Oriented Program Management Reliable Partner Client Agency’s Policies and Priorities Placed First Dedicated to Generating the Highest Possible Customer Satisfaction ratings
3	“Back-Office” Programs Eligibility & Enrollment Fare Media Distribution and Automation Case Management Control Fiscal Services Operation Document Management and Workflow Operations Customer Service and Information Call Centers
4	Human Service Program Experience Food Stamps & Gain Program Fiscal Services Paratransit Program Administration Vital Document Management Food Stamps Customer Service Department of Aging Transportation Program Administration
5	Transportation Experience Customer Service Call Center Design and Operation Transit Store Design and Operations Non-Emergency Medical Transportation Service Design and Operations Employer Program Design and Operations Internet Ticket Sales Specialized ID Card Program Design and Operations Smart Card Fare Media System Design and Operations Route Deviation Service Design and Operations
6	Administrative Program Excellence Los Angeles County Food Stamps – Threatened with Federal Action, LA County relied on Company’s Expertise to Bring the Fiscal Services Program Under Control – In one month the program was in complete compliance, in 3 months the cost of the program was reduced by 25% City of Los Angeles Department of Transportation Cityride Program – Program was one month behind in processing applications, the City relied on the Company to improve program responsiveness. Within 2 weeks, applications were being processed within one workday.
7	Innovation Image-based Document Management – Introduced the technology to both Food Stamps and Paratransit Programs to reduce overhead expenses and improve workflows. Automated Transit Fare Media – First Multi-Agency Smart Card demonstration project in the United States. Also developed and introduced automated fare system for Paratransit. Integrated Customer Service Functions – Integration of TDD calls into voice call queues for improved customer service for the hearing impaired. Introduced enhanced automated information systems for transit information. Introduced first large scale Internet ticket sales for transit agencies.
8	Reliable Excellence Program Design, Management and Operations Problem Solving Issue Resolution Integration of New Technologies