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Customer Service – MyTransitPlus specializes in the
design, implementation, and operation of customer service programs
for public agencies, particularly in the fields of transportation
and human services. The Company operates a state-of-the-art
multilingual call center 24 by 7 at its headquarters in Los Angeles
and manned operations in the San Francisco Bay area, as well as
reservations, dispatch and customer service for private
transportation operations out of that facility.
Paratransit Program Operations – With over 15 years
experience in paratransit programs, handling eligibility,
enrollment, customer service, fare media distribution and
reconciliation as well as specialized transportation operations, we
recently introduced a multi-modal automated fare media system for
use in the paratransit industry.
Ticket Sales and Employer Programs – MyTransitPlus
has operated ticket sales for major transportation agencies for over
a decade. We were the first to offer on-line fare media sales for a
regional transportation system and have developed innovative
strategies to encourage employer participation in subsidized use of
public transportation.
Data Collection and IT Support – The Company’s
background in data entry, data collection, and database design has
provided it with the necessary skills and resources to handle all
levels of data collection, reporting, and database research tools
for public agencies. We have done system-wide ride and time checks,
ADA compliance monitoring, and National Transportation Report
generation for agencies ranging from the mega-regional to the
municipal levels. |
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